Epic Software Helpdesk Representative

posted:
Location
Madison, Wisconsin
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 15.00 - US$ 18.00 per hour, $15 - 18 per hour + none
Ref. Number
S_16158
Contact
Keeling, Alishia, Spherion
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Job Description

Join a company that prides itself on being an emergent employer. With a fully stocked fridge full of healthy foods, a fitness area, free coffee and tea bar, and a supportive management staff, you'll find your forever home! Apply today for the below position if you are interested!

The Medical Software Help Desk Analyst provides technical assistance to computer users as first-line support for electronic health record system issues. Answer questions or resolves basic software and application problems for customers via telephone or electronically and routes complex or emergency issues to appropriate internal personnel promptly. This position provides daytime and 24/7 on call support as required for business operations. Confidential and sensitive information is routinely handled as part of the essential duties of this position and consistent compliance with federal and state information privacy and security statutes and related organizational policies is required

SHIFT: 1st shift

Monday-Friday 6am-2:30pm; a weekend and on-call rotation will be included

Working hours: Mon-Fri

Skills:
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Provides first-line support to customers via phone, email or ticket queue on system queries and issues.
-Troubleshoots and resolves basic information technology system support requests, such as assist with user accounts, electronic medical record (Epic), printing issues, etc.; documents actions and tracks issues through to resolution.

EDUCATION AND EXPERIENCE
Associate's degree in Information Systems or any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
One year or more related work experience and/or in information technology systems support. Prior work experience in a healthcare environment highly desirable, but not required

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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