Experienced Customer Service Manager Needed

posted:
Location
Grovetown, Georgia
Industry
Manufacturing & Production
Job Type
Temp to Perm
Salary
$0 per hour + none
Ref. Number
S_15169
Contact
Mary Riley, Spherion
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Job Description

Develop and implement customer service policies and procedures
Plan, co-ordinate and control the activities of the customer service team
Maintain and enhance customer relationships and meet objectives.
Define and communicate customer service standards
Oversee the achievement and maintenance of agreed customer service levels and
standards
Direct the daily operations of the customer service team
Plan, prioritize and delegate work tasks to ensure proper functioning of the customer
service department
Ensure the necessary resources and tools are available for quality customer service
delivery
Handle complex and escalated customer service issues
Monitor accuracy of reporting and data base information
Analyze relevant data to determine customer service outputs
dentify and implement strategies to improve quality of service, productivity and
profitability
Liaise with management to support and implement growth strategies
Coordinate and manage customer service projects and initiatives
Evaluate and performance manage staff

Working hours: Mon - Fri 8am - 5pm

Skills:
Client is looking for at least 2 years supervisory experience, customer service experience, AND production experience.

This person is going to be coming in fresh, they have quite a bit of information to learn in a short period of time. It's a very fast pace environment. Learning the process, procedures, products and more, will be a challenge.

Knowledge of products and services the business offers.
Ability to effectively communicate both verbally and written with both internal and
external customers to ensure orders/concerns are handled in a professional, efficient
manner.
Sales and Product database management skills.
Knowledge of customer service principles and practices
Knowledge of administrative procedures
Ability to prepare routine administrative paperwork.
Ability to efficiently operate applications in Microsoft Office Suite.
Ability to work in a fast-paced environment

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now