Experienced EMS Dispatcher

Indianapolis, Indiana
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
US$ 15.00 per hour
Ref. Number
Ford, Amber, Spherion
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Job Description

The EMS Dispatcher receives calls from individuals requesting medical attention. The EMS Dispatcher will be responsible to broadcast orders to the appropriate party to assist by use of both phone and computer equipment.

*Answer phones and respond to customer requests
*Place customer orders in computer system
*Provide customers with product and service information
*Transfer customer calls to appropriate staff
*Identify, research, and resolve customer issues using the computer system
*Follow-up on customer inquiries not immediately resolved
*Complete call logs and reports
*Recognize, document and alert the supervisor of trends in customer calls
*Recommend process improvements
*Call emergency response vehicles as needed

Working hours: 6:00 AM - 7:00 PM

Must possess the knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The EMS Dispatcher needs knowledge of relevant equipment, policies, procedures, and strategies to handle emergencies efficiently. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures required.

High School

1-4 years

Basic reading, writing, and arithmetic skills required
Computer literate with the ability to learn customer service software applications
Duties require professional verbal and written communication skills and the ability to type 30 wpm
Willingness to work a flexible schedule, including overtime
Proven ability as an effective team leader
Previous EMS Dispatch experience required

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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