Front Royal, Virginia
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
US$ 12.00 per hour, $12 per hour + none
Ref. Number
Tammi McDaniel, Spherion
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Job Description

The Field Resource Coordinator receives, records and distributes customer appointments to technician resources upon customers requests for service
Dispatches work orders and relays to customer, customer service representative, and/or Management messages or special instructions to technicians and installation.
Distributes new same day customer appointments to technician resources.
Communicate, in real time, any changes to the routing plan that may occur.
Prioritizes and routes additional customer appointments to technicians.
Provides resource/same day capacity planning to ensure technicians meet customer demands and company goals.
Tracks and communicates appointment progress with installation.
Answers incoming customer, technician or installation calls that are either direct or transferred from a customer service representative.
Transfers incoming customer calls to the right location.
Understands, interprets, and exceeds the customers needs and expectations.
Keeps a record of and verifies previous days outcome.
Tracks performance goals and metrics; analyzes data to drive sustainable progress and system improvements.
Provide Management supporting documentation and reports.
Other duties as required. This is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

Working hours: Hours vary - Must be available on Saturdays

High school diploma
bilingual preferred but not required ( Spanish/ English)
Performs all essential duties based on current job description satisfactorily.
Ability to effectively communicate both written and verbal with all levels of the organization.
Customer Service oriented; driven to provide Best in Class customer satisfaction results.
Appropriately organize, prioritize and monitor tasks for effective and efficient work delivery.
Flexible, innovative, ability to adjust to changing responsibilities and priorities in a fast paced, growth-oriented and time-critical environment.

Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables.
Ability to analyze and interpret metrics and propose solutions.
Ability to interpret geography and read maps.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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