Field Service Manager

posted:
Location
Bound Brook, New Jersey
Industry
Other (Office and Administrative Support Occupations)
Job Type
Full-Time
Salary
US$ 50,000 - US$ 80,000 per year
Ref. Number
S_28667
Contact
Galda, Lauren, Spherion
Phone
908.725.6600
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Job Description

A housing renovations company in Bound Brook, NJ is currently looking for a field service manager to join their team! The field service manager would be in charge of ensuring the quality provided by field service technicians while communicating with upper management about performance. Great company, especially for someone with drive that likes to be a part of a positive team environment!

Responsibilities:
- Manage field service team to ensure quality customer service
- Develop workflow for the field service team
- Assist in goal setting, skill development, and performance reviews for all field service staff
- Investigate and resolve any issues resulting from substandard performance
- Ensure company policies and procedures are followed by team members
- Provide training to service staff as needed
- Provide support and guidance to service staff
- Develop programs to improve technical and customer service skills of service staff
- Address customer inquiries, issues, and feedback
- Identify and resolve employee concerns/complaints
- Other responsibilities as needed to ensure the quality of the field service staff

Working hours: 8:00 AM - 5:00 PM

Skills:
- Personable and customer service oriented
- Strong communication skills
- Strong computer skills
- Strong knowledge of HVAC and home improvement technical skills

Education:
High School

Experience:
4-7 years

Qualifications:
- 3-7 years working in HVAC or home improvement
- 2-5 years experience in managing staff
- comfortable with 20% travel time to observe field staff at customer locations

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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