Field Service Technician

posted:
Location
Ocala, Florida
Industry
Manufacturing & Production (Production Occupations)
Job Type
Full-Time
Working Hours
7:00 AM - 6:00 PM
Salary
US$ 14.00 - US$ 15.00 per hour
Ref. Number
S_39294
Contact
Otte,Terri, Spherion
Phone
352-622-5273
Apply Now

Job Description

The Field Service Technician position is responsible for servicing, repairing and installing all types of our window and door products in
the commercial and residential market. The Service Technician's primary goal is to ensure a high level of customer satisfaction.

Responsibilities:
ESSENTIAL RESPONSIBILITIES & DUTIES
- Maintains a thorough knowledge of all products, install techniques and construction basics in order to repair products in the
field.
- Good mechanical aptitude and demonstrated ability to understand and work with power tools.
- Ability to lift, move, and carry products weighing from 70 to 100 lbs. repeatedly during the scheduled shift.
- Ability to physically climb and work off of ladders and/or scaffolds and carry product up-stairs.
- Responsible for making adjustments, replacing parts and pieces, taking measurements, installing screens, balancing
windows, replacing glass and/or sashes, cleaning windows and any other necessary adjustments.
- Ability to repair sliding glass doors and garage screens.
- Flexibility to handle multiple and changing priorities.
- Proficiency with computers to track service tickets, re-order product, and document any/all issues with appointment.
- Ability to complete paperwork associated with service tickets and driving logs.
- Must be able to perform the essential functions of the job with or without reasonable accommodations.
- Perform other job duties as assigned

Working hours: 7:00 AM - 6:00 PM

Skills:
TECHNICAL SKILLS OR CERTIFICATIONS REQUIRED
- Must be self-motivated and be able to work with little or no supervision.
- Must have customer service background.
- At least 1 year of manufacturing experience required.
- Must be able to work overtime as business need dictates.
- Orientation toward quality, safety and continuous improvement.
- Ability to work well under pressure.
- Ability to multi-task and manage stressful situations.

Education:
High School

Experience:
1-4 years

Qualifications:
EDUCATION
- High school diploma or equivalent.
Specialist areas of experience preferred:
- One year of field service experience

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this
position.
- Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information
skillfully.
- Customer service-the individual manages difficult client/customer situations, responds promptly to customer needs, solicits
customer feedback to improve service, responds to requests for service and assistance and meets commitments.
- Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
- Quality control-the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies
feedback to improve performance.
- Quantity-meets productivity standards and completes work in a timely manner.
- Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with
frequent change, delays or unexpected events.
- Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and
solicits feedback to improve performance.
- Safety and security-the individual observes safety and security procedures and uses equipment and materials properly


Spherion_gtwb_Ocala

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to

Apply Now