Financial Services Specialist

Aiken, South Carolina
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 8:00 PM
US$ 13.00 - US$ 14.00 per hour
Ref. Number
Angela Swarts, Spherion
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Job Description

Would you describe yourself as someone who quickly connects with others and genuinely enjoys helping people find solutions to financial challenges?

Are you a results-oriented, the glass is half full "doer"?

If so, we have a great opportunity for YOU to join our team in the Collections department of one of Aiken's most established and respected employers.

In this position you will be responsible for making outbound collection calls both manually and using a predictive dialer in a fast-paced, dynamic environment, handling inbound and outbound calls for both active and inactive customers, as well as negotiating repayment of past due or at-risk billings within Company policies and procedures, Federal collection laws and Georgia Public Service Commission rules and regulations.

This is SOFT collections, making friendly payment due reminder calls; only customer service minded individuals should apply.

Work schedule will be as follows and is non-negotiable: Monday: 10AM-8PM, Tuesday/Thursday: 8:30AM-5:30PM, Wednesday 10:30-7:30; Friday: 8:30AM-2:30PM

These positions are long-term contract positions and in return for your dedication and support, you'll earn $13.00/hour as well as have the opportunity for a raise to $14.00/hour after 6 months as long as you are meeting or exceeding performance expectations. Additionally, there will be opportunities for full-time hire for top performers across the tenure of your assignment.

Working hours: 8:00 AM - 8:00 PM

Must have the ability to analyze customer issues and determine a mutually beneficial solution; be able to balance customer empathy with collection goals; and have excellent listening, written, and verbal communication skills with the ability to build positive working relationships with co-workers, management, and other departments. Proficiency in MS Word & Excel is required.

High School

1-4 years

Requirements include a High School diploma or GED, a minimum of 6 months of experience working with Customer Service business processes, proficiency with a 10-key calculator, and good computer skills to include a working knowledge of Microsoft Office software to include Word and Excel. CIS power user and Microsoft PowerPoint experience considered a plus.

Don't delay - apply today:

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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