FT and PT Account Service Representatives in Fargo

posted:
Location
Fargo, North Dakota
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 13.50 per hour
Reference Number
S_6938
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
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Job Description

Our client has an opening for a Customer Service Representative in their business. Successful applicant will provide direct customer service; take inbound calls, be responsible for responding to customer requests for information on accounts and related products and services



Position Accountabilities
- Provides information on accounts and loans as requested including balances, service charged, posted and non-posted items, and funds availability. Quotes interest rates and fees. Completes requests for statement or item copies
- Completes maintenance as requested including address changes, check orders, stop payments, warnings, account closings and ATM card captures
- Provides information on bank products as requested by the customer. This may include recommending alternative banking products to better meet the customers banking needs
- Provides information on bank services including branch and ATM locations and referring the customer to other areas within the bank to meet the customers' request (such as corporate services or branch of account.)
- Completes General Investigation and Regulation E dispute documentation as required
- follows bank policies and procedures to ensure confidentiality of customer records
- Meets service level guidelines and production standards based on documented performance criteria for grade level and shift worked
- Standard measurements including, but are not limited to, service delivery, calls per hour, schedule adherence, and attendance and punctuality. Calls are monitored and feedback provided according to established expectations and guidelines
- Participates in training classes as needed
- Completes verification of deposits and other miscellaneous work
- Performs other duties as assigned or required

Working hours: Various shifts available

Skills:
Requirements:
--High school diploma
--Six months prior customer service experience
--Banking or other financial institution experience preferred
--Administrative/Technical Skills
--Ability to operate various equipment including ISC and IBM terminals and related peripheral equipment
--Data entry skills (typing alpha and numeric required)
--Ability to communicate effectively, courteously and provide the customer with accurate information
--Excellent telephone etiquette
--Ability to work independently as well as part of a team
--Professionalism necessary for public contact position

Shifts times and days will vary as there will be multiple shifts
FT and PT positions
Pay Rate: $13.50/hour

To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Qualification

High School

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