Full Time Junior Collection Specialist

posted:
Location
Aiken, South Carolina
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 9.75 - US$ 10.00 per hour, $9.75 - 10.00 per hour + none
Ref. Number
S_16598
Contact
Wideman,Linda, Spherion
Phone
803-617-3113
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Job Description

This Full-time position, located in the Collections department in Aiken, SC, will be responsible for making outbound collection calls both manually and using a predictive dialer in a fast-paced environment, handling inbound and outbound calls for both active and inactive customers, and negotiating repayment of past due or at-risk billings within Company policies and procedures, Federal collection laws and Georgia Public Service Commission rules and regulations.

Working hours: MON.10-8 TUES. 8:30-530 WED.10:30-7:30 THURS.8:30-530 FRI. 830-2:30

Skills:
Requirements include a High School diploma or GED, a minimum 1 yr of experience working with Customer Service business processes, proficiency with a 10-key calculator, and good computer skills to include a working knowledge of Microsoft Office software to include Word and Excel. CIS power user and Microsoft PowerPoint experience considered a plus. Must have the ability to analyze customer issues and determine a mutually beneficial solution; be able to balance customer empathy with collection goals; and have excellent listening, written, and verbal communication skills with the ability to build positive working relationships with co-workers, management, and other departments.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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