Health Insurance Agent

Killeen, Texas
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 8:00 PM
US$ 12.00 - US$ 12.50 per hour
Ref. Number
Williams, Lawrence, Spherion
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Job Description


Assisting potential new members and existing members of a major health insurance provider with Medicare Part C plans, Medicare Part D plans, Medicare Supplement Plans, and ACA compliant plans.
Capturing caller information and sending out pre-enrollment packets or scheduling meetings
Assist potential new members in selecting the health insurance plan that best meets their needs and completing applications
Working with the Federal Marketplace to assist members with enrollment questions and issues
Assist existing members in selecting the health insurance plan that best meets their needs for the upcoming year by explaining plan changes and alternative plans
Explaining plan benefits, including verification of provider status and coverage of medications
Reviews submitted claims and determine if charges were considered correctly under the subscriber?s benefit plan. If so, explain to the subscriber how the determination was reached. If not, determine what further action needs to be taken.
Review subscriber?s Evidence of Coverage and on-line resources to determine how charges will be considered in accordance with their plan. Provides detailed benefit information if procedure / diagnosis code available, general information if not.
Assist members with locating in-network providers, pharmacies, and facilities.
Assist members with premium questions and acceptance of payments

Working hours: 8:00 AM - 8:00 PM


High School

1-4 years

Must have availability 8am-8pm, 7 days a week.
Good written and verbal communication skills
Strong customer service skills
Ability to multitask and use multiple complex systems on multiple platforms
Ability to look at complex issues and identify the problem using multiple systems
Ability to remain calm under pressure and handle upset callers
Active listening skills and ability to ask clarifying questions to gain understanding
Problem solving skills
Ability to adapt to changing situations
Must demonstrate patience and compassion toward callers
Ability to take constructive criticism and have a willingness to change
Basic math skills (add, subtract, multiply, percentages)
Maintain confidentiality and professionalism
You must be at least 18 years old and pass a background screening and drug test
Must successfully complete the pre-licensing education during training and pass the state exam within two weeks of training start date.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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