Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 16.00 per hour
Ref. Number
Deb Wethal, Spherion
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Job Description

Spherion is currently recruiting for a Healthcare Customer Service Representative. This position is located on the far west side of Madison. This is a temp-to-hire position located in a busy call center. The Customer Service Representative provides specialized customer service in response to inbound customer contacts from patients, doctor's offices, and other healthcare inquiries. We are looking for English speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!

Customer Service

Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer
Provides first-level customer service to customers who contact the company with questions
Ensures phone calls are answered promptly and meets all service level agreements
Completes warm transfer of patients to appropriate doctor???s office while supplying demographic information
Administrative Support

Documents all contacts for tracking and reporting purposes and resolution of contacts
Confirms customer contact information and updates company records when customer's information has changed

Working hours: Various Shifts Available

Maintain call center/performance metrics
Adherence: ability to take calls when you are supposed to be taking calls
Quality: professional speaking tone, polite manners, etc
Demo: ask for demographic information from callers
Transfer Rate: transfer caller to designation office while providing demographics
After Call Work: keeping this time short to document the call and be ready to take another call in cue

High School

1-4 years

Previous experience working in a fast-paced customer focused setting
1 year of call center or office experience
Ability to work within a fast-paced environment

If you are an individual who enjoys assisting patients and enjoy routine work in a busy call center, this position could be for you!!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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