Long-term full-time special project with the Health Access Eligibility Unit. Monday - Friday 8AM - 4:30PM. Expected thru January 2017, potentially longer. Position is at the IBM Campus in Essex Junction and will remain there throughout.
First 2-3 weeks is training. Attendence particularly important during that period. First training class begins March 7th.
Requires excellent PC skills. Must be able to quickly and accurately toggle between three systems to enter data.
Use of MS Outlook, Word, Excel. Intermediate knowledge okay as it leans toward data entry.
Process is repetitive, but each case varies.
Strong attention to detail.
Adhere to HIPPA requirements, highly confidential information.
Inbound calls minimal, but will make outbound calls and mail correspondence to gather or clarify data.
Minimum experience/education required:
Bachelor's degree AND one (1) year or more of work experience that MUST include: (a) customer service; b) use of computer software;
Associate's degree OR 2 years of full-time college coursework AND two (2) years or more of work experience that MUST include: (a) customer service; (b) use of computer software; (c) explaining policies/procedures or rules/regulations; AND (d) implementing technical instructions.
High School Diploma or equivalent AND four (4) years or more of work experience that MUST include: (a) customer service; (b) use of computer software; (c) explaining policies/procedures or rules/regulations; AND (d) implementing technical instructions.
Preferred: Experience within a call center environment.
Scope of project: Statewide mailer to Medicaid recipients sent previously. This will be collecting and analyzing data in response to that mailer. Correspondence is requiring recipients to update information.
Working hours: 8:00AM - 4:30PM
MS Word, Excel, Outlook. Ability to learn new software quickly. Strong attention to detail.
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