Healthcare First Impressions Representative

posted:
Location
Pearland, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 14.00 - US$ 17.00 per hour
Ref. Number
S_60662
Contact
Obot, Sabbath, Spherion
Phone
email
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Job Description

Are you interested in getting into the medical industry in customer service? Are you already part of the medical industry but you are ready to take your customer service career to the next level? If you answered yes to any of the two then this job might be for you. We are looking to staff a dynamic individual that will go the extra mile for patients by making their experiences memorable.

Responsibilities:
-Maintain a positive first impression for all calling in for appointments and other needs
-Create and maintain patient accounts by recording pertinent details and information
-Resolve service issues by clarifying the patient?s complaint and selecting the best solution
-Recommend potential screenings or services to patient by collecting data based on previous procedures and group
-Assist patients with billing and other questions pertaining to billing
-Manage large groups of incoming calls and spend quality time with each patient
-Keep records of interactions within the medical database and process customer accounts and file documents
-Go the extra mile to engage patients

Working hours: 8:00 AM - 5:00 PM

Skills:
-Proven patient support experience
-Track record of over-achieving quota given by departments
-Phone call handling skills and active listening skills
-Familiar with database systems and practices
-Ability to multi-task and manage time efficiently
-High school diploma or equivalent; college degree preferred but not required

Education:
High School

Experience:
1-4 years

Qualifications:
-Customer Service
-Patient Knowledge
-Documentation Skills
-Listening Skills
-Phone Skills
-Resolving Conflict Skills


These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City or Galveston office! www.spherion.com/apply

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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