Help Desk Representative

Alexander, Arkansas
Other (Office and Administrative Support Occupations)
Job Type
Working Hours
7:00 AM - 4:00 PM
US$ 19.00 - US$ 21.00 per hour
Ref. Number
Bethany, Spherion
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Job Description

Helps customers who are having basic operation problems and system malfunctions.

- Receives customer problem reports and answers same under the guidance of Second Level.
- Answer questions regarding system procedures, on-line transactions, system status and downtime.
- Relays messages sent to or received from customers in a timely manner.
- Stays informed of all changes to the operating systems or software programs that affect customers.
- Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
- Maintains records of correspondence received and responded to.

Working hours: 7:00 AM - 4:00 PM

- Should have good verbal and written communication skills.
- Must have intermediate level proficiency in verbal and written skills
- Technical/mechanical aptitude, and organizational skills.

High School

1-4 years

Minimum of HS Diploma or GED is required.
Prefer additional education relating to information technology and/or software troubleshooting.
Must be able to verify past work history supporting users that are having difficulty with software or systems.

Six month contract opportunity with potential to become a permanent role.
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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