Help Desk Representative

College Station, Texas
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
US$ 12.00 per hour, $12 per hour + none
Ref. Number
Taylor Balderas, Spherion
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Job Description

Spherion Staffing is assisting a local company in sourcing an IT Help Desk candidate. This individual will be responsible for providing fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. Please apply online today and then give our office a call to schedule an interview!

Job Responsibilities:

- Serve as first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Record events and problems and their resolution in logs

Working hours: M - F

Job Requirements:

- Proven experience as a help desk technician or other support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Great customer service skills
- Excellent communication skills

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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