Help Desk Representative

Madison, Wisconsin
Information Technology (Computer and Mathematical Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 18.00 - US$ 25.00 per hour
Ref. Number
Claudine Baccheschi, Spherion
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Job Description

Our digital marketing and analytics client is seeking an entry level Help Desk Representative! Our client offers yoga on site, a gym, a stunning full access kitchen, and lots of positive employee events!

You will join a cohesive team with cross functional experiences and expertise, allowing you to focus on gaining exposure and impacting the overall company through the following responsibilities:

- Installation and Setup - Fulfill service requests to install and setup workstations, ensure employees have access to needed file delivery systems and software, and ensure security policies are followed and implemented.
- Maintenance- Maintain workstation and laptop operating systems, software licenses and applications and act as alternate manager for the Service Request queue.
- Troubleshooting: Respond to troubleshooting requests to diagnose and resolve first level functionality problems and contact vendor support upon escalated issues.
- Personal Development: Maintain current knowledge of desktop, laptop, deployment and phone system related technologies.

Working hours: 8:00 AM - 5:00 PM

--Ability to maintain a patient and professional demeanor with all levels of employees
--Ability to enforce company IT security policies
--Ability to diagnose and resolve desktop, laptop, or phone system functionality issues and/or follow-up on escalated issues

High School

1-4 years

--Associate's Degree in Computer Science or equivalent experience
--3+ years experience in an IT Help desk role
--3+ years experience working with Windows, Apple OSX, and VoIP phone systems

Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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