Help Desk Representative

West Monroe, Louisiana
Information Technology (Computer and Mathematical Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 25,000 - US$ 40,000 per year
Ref. Number
Hannah or Brittany, Spherion
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Job Description

This position requires in-depth knowledge of desktop operating systems and the ability to address problems then develop and implement solutions. Candidate must have ability to communicate to business users in a non-technical manner. The candidate will work both individually and as part of a team during projects and technical support cases. This position will cover remote support, e-mail migrations, general triage and troubleshooting, maintenance, software upgrades and documentation.

-Troubleshoot and repair hardware and software related computer issues
-Provide first line response for users requiring assistance with information technology issues and problems
-Respond to requests for technical assistance by phone, email and/or using the Help Desk system
-Track issues to resolution while updating the IT knowledge base with the solutions and logging all support activity
-Create or update technical documentation
-Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities
-Escalate more involved problems to the appropriate Tier 2 and Tier 3 IT staff
-Assist remote users

Working hours: 8:00 AM - 5:00 PM



1-4 years

-Candidates with an A+, Network+, MCP, MCITP or similar certifications are preferred
-A minimum of 2 years' experience in supporting a diverse group of users
-Experience with configuration of a Microsoft Windows environment (including Windows 7, 8, 10)
-General understanding of network concepts and protocols such as TCP/IP, DNS, DHCP
-Basic working knowledge of Windows Server environments
-Demonstrated ability to achieve successful outcomes in handling difficult situations and/or end users
-Good oral and written communication skills

We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!

We are a full service, locally owned and operated licensee office and we have been serving the West Monroe/Monroe area since 1996.

Our face to face customer service approach, honesty, and dedication are what set us apart from our competition. We value EVERYONE and give the individualized attention YOU deserve!

Founded on more than 70 years of workforce expertise, our goal is to connect candidates with a fulfilling career opportunity that enables them to live the life they love!

If you are interested in applying and meet the requirements, please submit your resume or call Hannah or Brittany at 318-340-0005.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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