Help Desk Specialist

posted:
Location
Fargo, North Dakota
Industry
Information Technology
Job Type
Full-Time
Salary
US$ 16.00 - US$ 20.00 per hour, $16 - 20 per hour + none
Ref. Number
S_15557
Contact
Michael Smith, Spherion
Phone
701-412-2914
Apply Now

Job Description

Spherion Staffing is looking for a Help Desk Specialist for our client, a supplier of heavy equipment. This position will be primarily responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates the problem, and determines and implements the solution. This person will also assist Senior Administrators with the maintenance of the company's servers and networking components as needed.


Pay: $16-20/hour DOE

Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, phone support, software, and hardware via in person, over the phone, or email
- Create and update training manuals for end users on IT items
- Install, modify, maintain and repair computer hardware and software on end user's machines on a regular basis
- Create, setup, and modify user accounts
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Utilize diagnostic programs and run reports to determine malfunctions and resolve problems
- Support all audio and video equipment at all branch locations
- Ability to troubleshoot error message through internet searches using today's technology
- Suggest IT related process improvements

Working hours: To be determined

Skills:
Requirements:
- Minimum of 2-year degree from a Computer tech college or job related equivalent experience
- Knowledge of Microsoft Windows 2008/2012 Server, Active Directory
- Knowledge of Microsoft Exchange
- Basic network understanding including wired and wireless, handheld computing to include smartphones, and tablets
- Basic knowledge of Cisco networking and VOIP, VMware, ticketing systems and pc imaging
- Must be willing to travel to all branch locations as necessary, must be able to travel into Canada as well
- Requires a valid driver's license and the ability to maintain an insurable driving record
- Must have excellent communication skills, ability to communicate effectively both orally and written to all levels of employees
- Must possess strong problem solving and trouble-shooting skills
- Must have good organizational skills, very detail oriented and be able to multi-task

To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Michael Smith at 701-412-2914

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now