Help Desk Technician

West Fargo, North Dakota
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 16.00 - US$ 20.00 per hour
Ref. Number
Janine Eberhart, Spherion
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Job Description

Spherion Staffing is interviewing for the position of Help Desk Technician to provide fast and useful technical assistance for our client. The Help Desk Technician will respond to requests for technical assistance in person, via phone and electronically.

Qualified candidates must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also have knowledge of Windows 7 / 8 / 10 / OS X Desktop Operating Systems LAN, WAN, VPN and Office 365.

Mon-Fri, 8am-5pm
Pay $16-20/hour DOE

- Respond to requests for technical assistance in person, via phone, and electronically
- Provide exceptional customer service to internal and external customers
- Diagnose and resolve technical hardware and software issues
- Follow standard help desk procedures
- Log all help desk interactions
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates

See above

Working hours: 8:00 AM - 5:00 PM

-Experience in Network Administration, Active Directory and domain account management, Firewalls and Routers and Local and remote printers a plus
-General knowledge of Windows 7 / 8 / 10 / OS X Desktop Operating Systems, networking (LAN, WAN, VPN) and Office 365
-Must be able to adhere to scheduled appointments; arrive at any client location prior to the start of the appointment

High School

1-4 years

See above

To be considered, please apply online at or stop in to our office at 2730 7th Ave S Fargo
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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