Helpdesk Technician

posted:
Location
Bakersfield, California
Industry
Information Technology
Job Type
Temp to Perm
Salary
US$ 14.00 - US$ 21.00 per hour, $14 - 21 per hour + none
Ref. Number
S_24078
Contact
Brown, Karen, Spherion
Phone
661-835-1400
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Job Description

Provide technical support to internal and external customers via the service desk regarding computer hardware, peripherals, or software operation. Respond to help desk calls, email, or other electronic communication in a prompt and courteous manner; prioritize multiple help desk calls and requests for service; troubleshoot and identify problems in a timely manner to achieve user sanctification. Maintain Help desk logs of incoming request for service, generate problem reports for difficult jobs; escalate urgent problems to next level of support or to System Administrator. Operate and troubleshoot peripheral devices such as printers, scanners, copiers, audio visual equipment. Perform routine preventative maintenance on computer and peripheral equipment. Provide hardware support to end users on peripheral networked and mobile devices. HIPAA Compliance, Federal Compliance, Required to learn and use the Electronic Health Record and Electronic Practice System and its components.

Working hours: 8-5

Skills:
High School Diploma, A+ or MCP (Microsoft Certified Professional) is preferred but not needed
One year full-time experience in a computer helpdesk technician role / A+ Certification or formal computer support educational programs can substitute for experience.
Instruct users in the use of computer equipment and operating procedures
Communicate effectively both orally and in writing
Knowledge of helpdesk support principles, Ability to apply knowledge of personal computer hardware and software

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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