Inbound Call Center Associate

posted:
Location
Gilbert, Minnesota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
7:00 AM - 8:00 PM
Salary
US$ 15.75 per hour
Ref. Number
S_70981
Contact
Lucius, Trish, Spherion
Phone
2187228003
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Job Description

Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.


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Responsibilities:
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Seeks, understands and responds to the needs and expectations of internal and external customers. Researches and analyzes data to address operational challenges and customer service issues.

Working hours: 7:00 AM - 8:00 PM

Skills:
Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Education:
High School

Experience:
1-4 years

Qualifications:
Requires a HS diploma or equivalent; up to 2 years of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
Must live within an hour of Gilbert, MN


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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