Inbound Call Center Representative

posted:
Location
Aiken, South Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:30 AM - 6:00 PM
Salary
US$ 11.00 - US$ 12.00 per hour
Ref. Number
S_54820
Contact
Debra Renn, Spherion
Phone
706-868-0911
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Job Description

This assignment is a temporary assignment with a potential for to permanent. This assignment is located in Aiken SC. The hours of operation is Monday - Friday 9:30-6pm full time with a 30 minute lunch break. Pay 12/HR

Will be answering in bound calls and working with manufactural vendors. Will be responding to product inquires, taking customer orders, taking orders, addressing shipment issues. Will also be responding to email inquiries- Excellent communication and strong e-mail etiquette is required.
The group receives approximately 9k calls per month as well as responds to approximately 4,500 web e-mail inquiries monthly. The call volume is very heave on Mondays since they are closed on the weekends hence a lot of orders come in and the volume declines across the course of the week, Friday is the quietest day where they are able to do a lot of catch up and admin work.
The ideal candidate will be professional, articulate and well presented, work well independently with minimal direction, a quick learner of systems and processes, good problem solving abilities, flexible and adaptable to change and a strong customer service orientation. Tight-knit group of 7 associates - needs a team player with a "whatever-it-takes" attitude with initiative and able to think out of the box in an effort to go above and beyond for their customers. Lots of juggling, managing multiple responsibilities and ensuring all get's done within the predetermined time frame. Needs to be proficient using Outlook as well as Excel - they export information out of their MRP system (Oracle) into Excel to generate customer reports, should be comfortable performing these tasks as well as in how to make it look "pretty", knowledge of "sum" function and basic formulas, charts and graphs. In addition, will learn Salesforce their CRM tool, use Skype for business instant messaging tool, occasionally MS Word - overall needs to be computer/technology savvy.

Will be trained on the systems and processes as well as will sit with seasoned agent as they grasp the work, taking turns with customer calls - one person will be speaking with the customer while the other person is navigating and inputting information into the system (look up account, look up products, check inventory and enter orders) and then will switch.

Great group to work with!!

Responsibilities:
Answer inbound calls. Will be working with manufacturer and supply tires. Will be addressing shipment issues and issuing credits. In addition candidate will be responding to email inquires-have excellent communication and strong e-mail etiquette is required. .

Working hours: 9:30 AM - 6:00 PM

Skills:
Great communication skills, be able to follow up with clients in a timely and professional manner. Have great computer skills .

Education:
High School

Experience:
1-4 years

Qualifications:
Have a minim of 2 years experience in customer service. Been at a position for at least 2 years consecutively.


If you are looking to work for a client where there are unlimited possibility for growth. This is position for you.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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