Inbound Call Center Representative

posted:
Location
College Station, Texas
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 13.00 per hour, $13 per hour + none
Ref. Number
S_18554
Contact
Huddleston,Holly, Spherion
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Job Description

Main Job Tasks and Responsibilities
- Answer calls and respond to emails
- Handle customer inquiries by phone and email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Produce call reports

Working hours: Mon-Fri

Skills:
Key Competencies
- verbal and written communication skills
- Listening skills
- Customer service orientation
- Organizational skills and attention to detail

Education and Experience
- HSD/GED
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Good data entry and typing skills
- Knowledge of administration and clerical processes

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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