Inbound Call Center Representative in Lakeland

Lakeland, Florida
Customer Service & Call Center
Job Type
Temp to Perm
Reference Number
Luna,Zenia, Spherion
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Job Description

Do you have experience as a call center representative? This may be a new and exciting opportunity for you!

Grow your career with Spherion-We are committed to your growth and career development!

Some of the tasks include but are not limited to the following:

Job Description

Provide superlative service and support to customers via the phone, including:

- Assisting customers with various inquiries in a timely manner and with a high degree of professionalism

Researching and resolving customer issues
Inputting customer information into client systems
Managing transactions and changes to accounts
Offering solutions that optimize the customer experience and retain their business.


Working hours: Varied Shifts

Knowledge, Skills, And Abilities

- Fluent in English - read, write and speak.

- Exceptional customer service skills

- Strong communication and problem-solving skills

- Ability to thrive in a high-energy, fast-paced call center environment

- Proficient in Microsoft Outlook, Word and Excel

- Capable of resolving issues expeditiously and professionally

- Ability to multi-task and work well under pressure

- Team player with a positive, can-do attitude

- Experience or specialized knowledge preferred (not required)

- High school diploma (or equivalent) required

Job Requirements

Minimum Requirements

- High school diploma (or equivalent) required

- Fluent in English - read, write and speak.

- Experience or specialized knowledge preferred (not required)

- 1+ years consecutive experience in a call center environment

Compensation and Benefits:

Spherion offers you a comprehensive benefits package, including competitive pay and a chance to start a great career.

If this describes the opportunity you are looking for - We would like to speak with you!

Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


High School

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