Inbound Call Center Representative

posted:
Location
Savoy, Illinois
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 12.35 per hour
Ref. Number
S_31498
Contact
Somers,Cynthia J., Spherion
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Job Description

Immediate openings in a health care-related call center. Will be responsible for handling inbound calls by accurately and completely answering and documenting inquiries from various customers. Will facilitate communication between call center, other departments, members, providers, employers, and brokers to ensure that needs of members are met. Medical terminology is helpful. Three (3) years of Customer Service experience a must. Must be proficient in using a computer keyboard, navigating multiple software applications, managing a multi-line phone and completing documentation during the course of a call. Must have a professional demeanor and demonstrate tact and diplomacy in interpersonal interactions, in addition to maintaining composure in challenging situations.

Responsibilities:
Handle all in-coming calls and document appropriately on the computer

Working hours: 8:00 AM - 5:00 PM

Skills:
Excellent customer service and computer skills, compassionate and an interest in helping others

Education:
High School

Experience:
1-4 years

Qualifications:
HS Diploma and willing to submit to pre-employment screenings

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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