Inbound Call Center

Columbus, Georgia
Job Type
Temp to Perm
US$ 14.00 - US$ 15.00 per hour, $14 - 15 per hour + none
Ref. Number
Herring,Christopher, Spherion
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Job Description

Spherion Staffing is currently seeking experienced Inbound Call Center for a top Insurance Provider Company. This is a Temp-Hire opportunity where the client will be scheduling interviews. Candidates will be subject to a full background screening and drug screen. This is a quick fill for client and openings will only be open for a short while. Responsible for coordinating cases for pre-certification and prior authorization review. Primary duties may includes, but are not limited: Managing incoming calls or incoming post services claims work. Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. Refers cases requiring clinical review to a Nurse reviewer. Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate. Responds to telephone and written inquiries from clients, providers and in-house departments. Conducts clinical screening process. Authorizes initial set of sessions to provider. Checks benefits for facility based treatment. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Requires High school diploma/GED; 1 year of customer service or call-center experience; proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background. Medical terminology training and experience in medical or insurance field preferred. Training will be for several weeks at 8:30 AM-5 PM before actually shift.

Working hours: 10:30 AM - 7:00 AM Mon-Fri

*Prior Insurance Knowledge
*Handle 80 + Calls Daily
*Accurately Type with speed
*Patience with callers
*Works well in a team and individual environment.

Please go to to apply. Resumes can be sent to Rebecca Jackson at for review.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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