Inbound Customer Care Rep in Little Rock, AR

posted:
Location
Little Rock, Arkansas
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 13.00 per hour, $13 per hour + none
Ref. Number
S_13732
Contact
Nash, Anastasia, Spherion
Phone
501-312-8367
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Job Description

- Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.
- Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
- When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

Working hours: MUST HAVE OPEN AVAILABILITY

Skills:
Must be able to pass a background and drug screen
Must have high school diploma
At least 2 years of high volume call center experience
Must have customer service experience
Banking experience preferred
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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