Inbound Customer Service - Pharma Agency

Lawrence Township, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 17.00 per hour
Ref. Number
Lubischer, Gabrielle, Spherion
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Job Description

Do you enjoy working with people? How would you like to work for a Healthcare Marketing Company where you can have a positive impact on patients' lives? If this sounds like something you would be interested in we have the role for you. A Healthcare Marketing Company for the life sciences/pharmaceutical industry is seeking Patient Advocates to communicate with patients regarding insurance coverage.
This role is a full-time position in a cooperative, friendly environment.

Communicate with patient/authorized representative on eligibility based on Patient Advocate criteria and healthcare providers to manage expectations.
Contact patient/authorized representative to determine supplementary information needed to enroll into Patient Advocate program.
Explain Patient Advocate program and services to patients, authorized representatives, healthcare providers, and physician???s office staff.
Assist patients with Patient Advocate program enrollment by verifying the pre-screening and qualifying tasks.
Assist patients in securing financial assistance via available sources, as needed.
Demonstrate a passion for speaking with people in an outgoing way

Working hours: 8:00 AM - 5:00 PM

Excellent verbal and written communication skills
Ability to present information and respond to questions from stakeholders
Demonstrate computer skills including Microsoft Word, Excel, and Outlook
Ability to listen and demonstrate a high degree of empathy
Balance multiple priorities to meet expected response deadlines

High School

1-4 years

High school diploma or equivalent
One (1) year of work experience in a Contact Center environment.
Experience with insurance and benefits enrollment

If you feel your background matches the requirements of this great opportunity, please apply directly or feel free to give our office a call at 732-224-1166. Thank you!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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