Inbound Customer Service Representative

posted:
Location
Asheville, North Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
2:00 PM - 10:00 PM
Salary
US$ 12.00 - US$ 14.00 per hour
Ref. Number
S_30609
Contact
Gaffney-Keebler,Molly, Spherion
Phone
828-348-0390
Apply Now

Job Description

$$$50 Monthly Sign On Bonus for first 90 Days on assignment$$$

We are staffing for a growing contact center in the Greater Asheville Area!!! Lots of positions with tons of opportunity!

Responsibilities:
-Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the customers' name, transferring calls to appropriate person/department, requesting permission before placing the customer on hold, taking and relaying messages, and allowing the customer to end the contact.
-Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
-Anticipate customer needs, including asking questions to help discover opportunities and knowing what your customer needs.
-Support loyalty programs by enrolling customers at every opportunity.

Working hours: 2:00 PM - 10:00 PM

Skills:
--Minimum 1 year Customer Service experience required, previous call center experience preferred.
--Ability to navigate computer and use a multi line phone system.
--Able to key 40 wpm at a minimum.
--Ability to think outside the box.

Education:
High School

Experience:
1-4 years

Qualifications:
--High school diploma or GED
--Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
--Proven computer skills utilizing Outlook, Excel, and Word.
--Great listener who is patient and focused on the task at hand.
--Possess the desire and is motivated to help people.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now