Inbound Customer Service Representative

posted:
Location
Champaign, Illinois
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 9.00 - US$ 12.50 per hour, $9.00 - 12.50 per hour + none
Ref. Number
S_15085
Contact
Somers,Cynthia J., Spherion
Phone
217-359-4488
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Job Description

Currently looking for individuals to fill Customer Service Representative openings. Interested candidates should have 1 year previous exceptional customer service experience and excellent data entry and typing skills.

Responsibilities of the Customer Service Representative:

Assist customers with the enrollment process and assist existing members with making changes to their agreements.
Assist customers with how to file a claim, provide copy of agreement,
Assist customers with general questions regarding coverage, length of contract and basic benefit questions.

Working hours: flexible 8 hour shifts between 7am - midnight

Skills:
Requirements of the Call Center Agent

1 year previous customer service experience
Must be 18 years of age or older. Background screening and drug test required.
High school diploma or equivalent
High level computer skills including Microsoft Office Word, Excel and Outlook
Excellent data entry and typing skills
Knowledge of administration and clerical processes
Knowledge of call center telephony and technology
Ability to work well under pressure

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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