Inbound Customer Service Representative

posted:
Location
Mankato, Minnesota
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 11.50 - US$ 12.00 per hour, $11.50 - 12.00 per hour + none
Ref. Number
S_17505
Contact
Leah Macgregor, Spherion
Phone
507-387-2200
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Job Description

Spherion Staffing is seeking a Customer Service Representative that builds and maintains strong relationships with effective communication internally and externally on assigned accounts. The position works closely with the Strategic Account Manager and Workflow teams in the scheduling and processing of orders.

The CSR must be able to work in a fast-paced environment coordinating project details/writing job tickets for a wide variety of print orders for production and researching/resolving customer issues/concerns to ensure customer satisfaction. Work is transactional and highly service-oriented with a quick turn sales cycle.

Shift Available
Monday-Friday, 9:00AM ? 6:00PM; Additional hours may be required to fulfill job requirements. During Political mail season this may include occasional evening/weekend hours.
Onsite; Team-oriented open office environment for effective collaboration

Responsibilities Include:
Maintains regular contact with customers via phone/e-mail to discuss processing of order and answer questions
Discuss art concerns, proofing methods, order status, quality or service concerns, handle complaints or technical questions
Write job tickets for orders based off project instructions from customer PO, Quote, Estimate, Art and Shipping SOP?s
Accurate order information communicated verbally/written so the job flows seamlessly through the production process
Acts as the liaison, between the customer and the rest of the organization ensuring department goals are achieved by managing to assigned timelines
Critical thinking needed to problem solve and create processes for new/existing product lines as they evolve
Build trust through addressing customer needs professionally and efficiently
Cross-training on consultative sales and customer relationship building
Any duties as assigned by management
Maintain assigned accounts as well as backing up/helping other CSR?s during peak workloads
Coordinate customer schedule with Workflow and Buyout teams

Working hours: Monday - Friday 8:00AM- 5:00PM

Skills:
Minimum Qualifications:
High School graduate
Minimum 2 years Customer Service and/or Sales experience required
Highly detail-oriented; excellent proofreading skills
Ability to work in a fast-paced, team environment
Self-motivated
Good problem solving skills
Manage processes effectively and in a timely manner while ensuring quality
Strong computer skills
Proficient in Microsoft Office (Outlook, Microsoft Word, Excel etc.)
Strong communication skills
Team player
Provide outstanding customer service

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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