Inbound Customer Service Representative

Mankato, Minnesota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 12.00 - US$ 13.00 per hour
Ref. Number
Leah Macgregor, Spherion
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Job Description

So, you like helping people? You want to work in a call center environment? Well, do we have the job for you! This position is responsible for maintaining and managing accounts. Must remain informed on product, procedures and policies. Needs to actively communicate with internal and external customers ensuring quality product and service with on-time delivery. Required to make business decisions that assist with conflict resolution.

Key Responsibilities
1. Answering incoming calls and team calls promptly
2. Return all calls and voicemails in a timely manner
3. Provide information about product, pricing, policies, promotions and delivery to distributors.
4. Negotiate rushes, reprints, credits and invoice discrepancies and process reprints and credits when necessary.
5. Answer art questions or research art issues with prep department as needed.
6. Quote as requested by distributors.
7. Coordinate all steps of the production process to ensure a quality product with on-time delivery.
8. Coordinate and follow up on all outside vendor activities.
9. Document all communication with distributor throughout the process.
10. Communicate conflicts, issues, trends and opportunities to Field Reps and Inside Sales Reps.
11. Responsible for all billing in your territory.
12. Attend all meetings and seminars as requested.

Working hours: 8:00 AM - 5:00 PM

Passion for working with people
Computer literacy

High School

0-1 years

Prerequisite Work Experience
High school diploma or GED
2+ yrs. of printing experience with Customer Service background

Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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