Inbound Operations Specialist

posted:
Location
Provo, Utah
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Salary
US$ 15.00 per hour
Ref. Number
S_28585
Contact
Prete,Jordan, Spherion
Phone
801-221-0550
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Job Description

We are seeking energetic, service-oriented Operations Specialists! This is a fun, fast-paced environment where proven performers are recognized and rewarded. The ideal candidates will be confident, creative, bright, friendly, helpful, detail-oriented and able to multitask.
$15 hourly

Open 7 days a week; so variety of schedules to choose from!

First Shift: 6am - 3pm

Second Shift: 11am - 8pm

Responsibilities:
Our Operations Specialists are the face of the company and will be responsible for interacting with our customers on a day-to-day basis and dispatching our partners to jobs. You will be required to think on your feet and respond quickly in any given situation.

Responsibilities:

- Interact directly with customers via phone, text, chat and email to accomplish business objectives

- Utilize company's proprietary technology to connect members with our nationwide partner network

- Answer calls to assist customers with order fulfillment and service execution

- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions

- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames

- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service Preferred Experience

- Experience in a customer facing environment resolving issues over the phone

- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations

- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure

Working hours: 6:00 AM - 3:00 PM

Skills:
Requirements:

- Fluency in English; Spanish a plus

- Type 35 WPM

- Positive, Friendly!

- Confident and well spoken

Education:
High School

Experience:
1-4 years

Qualifications:
We are looking to start training within a couple weeks, so apply today and we'll bring you in for an interview the same or next day!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now