Inbound Operations Specialist

Provo, Utah
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
6:00 AM - 9:00 PM (Various Shifts Available)
US$ 14.00 - US$ 15.50 per hour
Ref. Number
Silva,Vicki, Spherion
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Job Description

We are seeking energetic, service-oriented Operations Specialists!

This is a fun, fast-paced environment where proven performers are recognized and rewarded. The ideal candidates will be confident, creative, bright, friendly, helpful, detail-oriented and able to multitask.

$14-$15.50 hourly

Open 7 days a week,

Morning shifts start between 6am - 9:30am

Afternoon shifts start between 10:30am - 1pm

Our Operations Specialists are the face of the company and will be responsible for interacting with our customers on a day-to-day basis to dispatch our partners to jobs. You will be required to think on your feet and respond quickly in any given situation.

Interact directly with customers via phone, text, chat and email to accomplish business objectives
Utilize company's technology to connect members with our nationwide partner network
Answer calls to assist customers with order fulfillment and service execution
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service Preferred Experience
Experience in a customer-facing environment resolving issues over the phone
The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
Able to professionally handle extremely high-volume phone calls from customers and partners, and maintain composure under pressure

Working hours: 6:00 AM - 9:00 PM (Various Shifts Available)

Fluency in English; Spanish a plus
Type 35 WPM
Positive, Friendly!
Confident and well spoken

No Degree Required

0-1 years

Please call or text our office at 801-221-0550 or use the following link to schedule an interview

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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