Inbound Reservation Agents

Fall River, Massachusetts
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
1:30 PM - 10:00 PM (Various Shifts Available)
US$ 12.00 - US$ 12.50 per hour
Ref. Number
Duggan,Julie, Spherion
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Job Description

Spherion is recruiting for multiple call center agents for Marriott International in Fall River, MA!

10-20 week contract roles, opportunity to be hired permanently upon successful completion of assignment. Candidates must be able to train Monday-Friday 1:30p-10p, but be flexible to work weekends once training is complete.

-Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the customers' name, transferring calls to appropriate person/department, requesting permission before placing the customer on hold, taking and relaying messages, and allowing the customer to end the contact.

-Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.

-Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs.

-Support loyalty programs by enrolling customers at every opportunity.

Working hours: 1:30 PM - 10:00 PM (Various Shifts Available)

Ability to type 40 words per minute.
Must be able to focus on tasks at hand without being easily distracted by your surroundings
Able to handle a large volume of requests throughout the day

High School

1-4 years

Minimum 1 year Customer Service experience required, previous call center experience preferred.

Ability to navigate computer and use a multi line phone system in an open office environment.

High School Diploma or equivalent is required.

A great entry level opportunity to hone your customer service skills with a leading hospitality group. Get hired with Spherion!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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