Inbound/Outbound Call Center Representative

posted:
Location
Saint Augustine, Florida
Industry
Health & Social Care, Practitioner & Technician
Job Type
Temp to Perm
Salary
US$ 12.50 - US$ 14.50 per hour, $12.50 - 14.50 per hour + none
Ref. Number
S_15688
Contact
Molitor,Lajolla, Spherion
Phone
904-808-1500
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Job Description

We are seeking an Inbound Call Center Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This department is responsible for handling inbound inquiries from Providers, Billing Offices, Data Exchange Partners and Members via telephone and e-mail correspondence. This department also assists providers with transitioning from paper (checks) to electronic payments (EFT) quickly and effortlessly, via the Provider Enrollment team.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Working hours: Monday-Friday 9-530 Some weekends needed

Skills:
-Qualifications:

1 year minimum experience in customer service, sales, or other related fields required
Healthcare Insurance or Provider's office (preferred, not required)
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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