Insurance Customer Service Representative

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 17.00 per hour
Ref. Number
Hennen, Grace, Spherion
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Job Description

Join one of the leading Insurance and Financial institutions in the country! Our client is looking for a Customer Service Representative. They offer wonderful benefits including on-site health clinics and wellness incentives; exercise facilities and instructor-led classes, flexible working options and encourage everyone to dress for your day.


  • Handle inbound/outbound calls, email, chat with customers and potential customers for a new product design. 
  • Focus is on customer service both before and after product sale (including potential claims handling). 
  • Must have prior call center and excellent customer service experience. 
  • Ability to navigate multiple screens. 
  • Assist the client services by reviewing emails, placing outbound calls, creating and updating excel spreadsheets, and providing general organizational assistance and providing daily feedback to the development team on customer insights.
  • Constantly providing excellent customer service


  • High School Diploma required
  • 1-3 years of commercial insurance experience required
  • Combined sales and service experience with a strong lean toward the service side of the business 
  • Experience with reaching sales goals
  • Desire to help others in their career
  • Prior customer service experience required

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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