Insurance Liaison

Middleton, Wisconsin
Consulting Services
Job Type
US$ 50,000 - US$ 65,000 per year, $50k - 65k per year + none
Ref. Number
Burton,Loraine, Spherion
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Job Description

Looking for a career opportunity that allows you to manage partner channel deployment and operations for a Benefits organization? Apply today!

Position Summary
The Partner Specialist collaborates with channel partners, business development, product management,development and operations to manage partner channel deployment and operations. Partners may include private exchanges, insurance carriers and broker networks. This position is the primary day-today point of contact for partners and is responsible for ensuring the highest quality of service which meets or exceeds the expectations of our service level agreements. The Partner Specialist facilitates planning for expansion of the partnership and continuous improvement initiatives.

Essential Responsibilities:
Organize and manage partner integration projects end-to-end and drive successful integrations
Create and maintain detailed implementation work plans for partners, including project timelines, milestones and deliverables
Interact with partners to gather all requirements (specific plan design, file specifications for successful integration of services
Develop documentation, communicate and train teams related to the partner implementation
Work with business development and onboarding for both pre- and post-sale planning and implementation
Act as primary point-of-contact for all partner activities, communications and client issue escalations
Monitor product/feature usage for partners and provide input to product management to enhance client experience and product capabilities
Work closely with internal Information Technology teams to proactively identify trends and potential issues
Schedule and meet with partners periodically throughout the year, with occasional travel throughout the country
Continually review partnerships, and identify opportunities for additional advances in operational interaction that will enhance client satisfaction and/or gain productivity for the team

Working hours: Mon-Fri

Required and Preferred Qualifications

The following qualifications must be met for a candidate to perform the core responsibilities of the

- Bachelor Degree in Business or related discipline; may be substituted with four years directly
relevant experience
- Minimum of three years' experience working in health insurance or benefit plan administration
- Self-starter attitude and ability to work with ambiguity
- Polished verbal and written communication skills
- Demonstrated capability for problem solving, decision making, sound judgement and conflict
- Strong relationship building and interpersonal skills to include diplomacy, empathy, influencing
and negotiation
- Strong organizational and time management skills with proven ability to multitask and prioritize
in a high paced environment with limited direction
- Working knowledge of project management tools
- Intermediate proficiency with Microsoft Word, Excel and Outlook
- Basic proficiency with Microsoft PowerPoint
- Ability and willingness to travel occasionally to a partner, meeting or conference, requiring some
overnight stays
- Possession of valid driver's license and access to reliable transportation

- 1 - 3 years relationship management experience
- 1 - 3 years benefits administration systems experience

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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