International Account Support Rep in Owatonna

Owatonna, Minnesota
Customer Service & Call Center
Job Type
Reference Number
Ziemke, Taylor, Spherion
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Job Description

This position is accountable for sales support, customer support, performance management, and administrative functions in support of assigned customer accounts. This position is the central focal point within the organization between all departments and the international customer. The work performed under this position is a cradle to grave type of concept and starts with an international inquiry and ends when the product has been delivered to the customer .

Working hours: 8 am to 5 pm

--Associates or Bachelor's degree in business and/or related work experience in customer relations or sales preferred.
At least 2 years of experience and knowledge working with international business. Proficiency in speaking a foreign language preferred.
Experience working with Microsoft applications: Power Point, Excel, Word and capable of learning BAAN or other new software as needed.
Excellent verbal and written communication skills . Ability to acquire and analyze information from a variety of sources and formulate and carry out a plan of action to resolve customer issues.
--Able to tailor approach to audience and simplify communications for foreign customers.
--Must have the ability to discuss problems and come up with creative solutions.
--Demonstrated experience and success working in a fast paced and demanding environment.
--Proven track record of meeting commitments with the highest standards of ethics and integrity.
--A self-motivated, conscientious , team player with the ability to identify and develop solutions to business issues as they arise with a customer or internally .
--Has the ability to work in a team environment and cultivate relationships with customers, coworkers, Business
Team Leaders, and other parties as necessary .
--Flexibility to meet the ever-changing business demands .
--Results driven working style.
--Ability to identify process gaps and solutions and document, communicate and train others on new processes.
--Demonstrated customer service focus
--Detail orientated and ability to think outside of the box.
--Ability to juggle multiple priorities at the same time.
--Efficient with time management and organization .
--Knowledge of export laws and regulations and can accurately interpret government jargon .
--Comfortable and able to work independently and with little work direction .

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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