IT Help Desk Support

Lafayette, Louisiana
Information Technology (Computer and Mathematical Occupations)
Job Type
Working Hours
8:30 AM - 5:30 PM
US$ 15.00 per hour
Ref. Number
White, Maurie, Spherion
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Job Description

Spherion is seeking and Outgoing, Energetic and Helpful IT Help Desk Support Employee. This is a Full-Time, Temporary position.
Job Requirements:
*Assist with Tier 1 and some Tier 2 problem resolutions.
*Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
*Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base.
*Tracking and recording of IT equipment (laptops, monitors, docking stations, etc..).

Hourly Pay Rate - $15.00
MUST be available to work various shift - Monday - Thursday 8:30am - 5:30pm; Friday - Off; Alternate Saturday/Sunday with another tech - 9am-5:30pm

Technical Support:
*Monitor system performance and escalate issues as necessary.
*Perform approved HW/SW maintenance on devices.
*Provide extended coverage when business needs require.
*Support end-users in addition to IT department team members.
*Stay current with knowledge of related technologies, designs, methods, and trends.
*Participate in on-call schedule and provides after-hours support as needed.

Working hours: 8:30 AM - 5:30 PM

*Outstanding interpersonal skills with a focus on helping others
*Computer Skills - Diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, and video cards and other subsystems/components).

High School

1-4 years

*Foundation in software, hardware, and network processes and support
*2+ years of Tier 1 and ideally some Tier 2 experience
*Familiarity with creating, editing, and applying images to desktops and laptops
*Experience supporting various OS including Windows 10.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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