IT Help Desk Technician

posted:
Location
Fargo, North Dakota
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 14.00 - US$ 17.00 per hour
Ref. Number
S_59668
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
Apply Now

Job Description

Spherion Staffing is interviewing for IT Help Desk Technicians to work with a local company. The Help Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. This individual responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Qualified applicants must have proven work experience as a help desk technician.

Pay $14-17/hour DOE
Monday-Friday 8 am-5 pm

Responsibilities:
- Provide technical support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person, via video chat or over the phone
- Respond to help desk submission for employees seeking help and train computer users
- Ask questions to determine the nature of the problem, walk employees through the problem-solving process
- Clean up computers, install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Follow up with employees to ensure issues have been resolved and gain feedback from employees about computer usage
- Maintain proper documentation

Responsibilities:
See above

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements:
-Proven experience as a help desk technician or other customer support role
-Must be tech savvy with working knowledge of office automation products, databases and remote control
-Good understanding of computer systems, mobile devices and other tech products
-Ability to diagnose and resolve basic technical issues
-Excellent communication skills

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now