IT Help Desk Tech/Tech Support Specialist

posted:
Location
Spokane, Washington
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 45,000 - US$ 55,000 per year
Ref. Number
S_63616
Contact
Webster, Odetta, Spherion
Phone
509-456-4944
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Job Description

We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
The Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities:
~Serve as the first point of contact for customers seeking technical assistance over the phone or email
~Perform remote troubleshooting through diagnostic techniques and pertinent questions
~Walk the customer through the problem-solving process
~Direct unresolved issues to the next level of support personnel
~Provide accurate information on IT products or services
~Record events and problems and their resolution in logs

Working hours: 8:00 AM - 5:00 PM

Skills:
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills

Education:
Associate

Experience:
1-4 years

Qualifications:
~Proven experience as a help desk technician or other customer support role
~Bachelor's degree in IT-related field preferred
~2-5 years or more of work experience in an IT-related field

~RESUME REQUIRED


Apply on line at www.spherion.com/appy and follow up with a phone call to Odetta @ (509) 456-4944 x2

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now