IT SUPPORT SPECIALIST

posted:
Location
Palm Coast, Florida
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 14.00 - US$ 16.00 per hour
Ref. Number
S_34341
Contact
Silva,Danielle, Spherion
Phone
386-843-0443
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Job Description

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class.
The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Responsibilities:
??? Installs, configures, maintains and repairs computer/server hardware and software; responds to software and hardware requests to improve the efficiency and effectiveness of each
department.
??? Installs and maintains the wired and wireless computer network and related systems, internet connections, telecommunications devices and related equipment.
??? Establishes and maintains virus protection software for each user; ensures current software updates are maintained.
??? Maintains open communication with all departmental management and employees for the dissemination of information regarding software and hardware issues.
??? Provides technical support to end-users; receives questions and problems, ascertains the nature of the request, and resolves independently or obtains expert support.
??? Troubleshoots, Researches, analyzes and repairs routine to moderately complex software and hardware issues.
??? Ensures that routine maintenance is performed on all equipment in area of responsibility either by self or by vendor.
??? Consults with software vendors and company support desks for product research, dissemination of information and problem resolution with existing software.
??? Retrieves, repairs or disposes of damaged equipment and hardware according to departmental support policies and procedures.
??? Troubleshoots, maintains and repairs wired and wireless computer network and related systems, internet connections, telecommunications devices and related equipment.
??? Documents procedures, diagrams and inventory of systems in area of responsibility; maintains database of equipment inventory containing records of serial number, location and maintenance
information.
??? Performs related duties as directed.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Ability to install, configure, maintain and repair computer/server hardware and software.
- Knowledge of pertinent federal, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work.
- Knowledge of the methods, tools, and techniques applied to troubleshoot and create software solutions for existing or new applications in stand alone and networked environments.
- Knowledge of the various other technical disciplines of the industry, e.g., web management, database management, network administration, desktop support functions.
- Skill in reading and interpreting technical and trade journals, industry specific periodicals, product / manufacturer specifications, and related technical information and data.
- Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications.
- Ability to establish and maintain effective working relationships with employees, division and department heads, public/private sector contacts, and County administration.
- Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.

Education:
Associate

Experience:
1-4 years

Qualifications:
Associate???s Degree with coursework in Computer Science or related field; supplemented by four (4)
years experience in Information Technology support functions; or an equivalent combination of
education, training, and experience.


Please call 386-843-0443

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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