IT Technician 2

posted:
Location
Columbia, South Carolina
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
4:00 PM - 12:00 AM
Salary
US$ 19.00 - US$ 23.00 per hour
Ref. Number
S_33759
Contact
Hamilton Brown, Spherion
Phone
803-772-4928
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Job Description

Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs). Certifications to include A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) ? preferred. 2-4 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. 3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.

Responsibilities:
- Perform desk-side Windows 7/10 workstation support in a networked office environment.
- Supporting or performing MS Office and Outlook configuration and troubleshooting
- Software installation and configuration
- New user set up; printer and network file share configuration and troubleshooting
- Peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes
- Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required
- Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.

Working hours: 4:00 PM - 12:00 AM

Skills:
- Ability to demonstrate outstanding customer service skills.
- Strong oral and written communications skills.
- Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
- Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems.
- Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
- Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.

Education:
High School

Experience:
1-4 years

Qualifications:
- High School Diploma required, Associate's or higher and/or specialty IT certification preferred
- Microsoft certification REQUIRED.
- Dell hardware experience preferred
- 2 years' experience in PC refresh


Urgent, apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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