IT Technician/Help Desk

Burlington, Vermont
Information Technology (Computer and Mathematical Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 20.00 - US$ 25.00 per hour
Ref. Number
Jana Venable, Spherion
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Job Description

Our global client is seeking an IT Technician to cover a leave of absence. This technician is responsible for in-person and remote end-user support, troubleshooting, and systems monitoring. The role requires creativity, strong intercultural and communication skills, and solid problem solving skills to deliver the high level of service required by our users. This is a fun and fast pace environment with the opportunity to work on a global scale!

-Primary responsibilities will be to provide daily user support to Home Office and overseas staff and IT-equipment management, including connectivity, groups and passwords, installing and upgrading software, installing hardware, configuring systems and applications, setting up laptops for new users, providing copier/printer and audio-visual support.
-Serve as primary contact for internal customers, handling requests as appropriate and passing off others as required.
-Provide thorough technical troubleshooting.
-Ensure proper help desk ticket management and resolution using accepted standards and procedures.
-Collaborate across departments to develop and fulfill training requirements for home office and field staff.
-As opportunities arise, train and orient colleagues/staff in current and new technologies to prepare them for applications that meet program objectives; and

Working hours: 8:00 AM - 5:00 PM

--Knowledge of basic computer hardware.
--Effective interpersonal skills and relationship-building skills.
--Analytical and problem-solving abilities, with keen attention to detail.
--Working in a team-oriented, collaborative environment
--Strong customer-service orientation.


1-4 years

-Bachelor???s degree in the field of computer science or related field preferred or Associate???s degree and additional work experience as a minimum
-Minimum of two years of related technical or help desk experience
-Experience and ease in translating complicated technical items to a non-technical audience
-Experience with desktop and server operating systems.
-Knowledge of advanced SharePoint and Office 365 features is preferred but not required
-U.S. citizenship or a valid U.S. work permit is mandatory.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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