Labor Relations Specialist

posted:
Location
New Bedford, Massachusetts
Industry
Retail & Wholesale (Business and Financial Operations Occupations)
Job Type
Full-Time
Working Hours
7:00 AM - 5:00 PM (Various Shifts Available)
Salary
US$ 60,000 - US$ 65,000 per year
Ref. Number
S_34172
Contact
Stacey Marcotte, Spherion
Phone
508-991-8170
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Job Description

: Directly supervise, coordinate and evaluate the activities of Client Service Representatives ("CSRs"or the "Team") engaged in the delivery of products and services to the Company's clients.

Responsibilities:
? Implement and maintain the Company?s CSR Job Accountabilities.
? Follow and respond to management direction.
? Work closely with the Director of Client Relations to develop work procedures and expedite effective and realistic programs for the Company?s Service Department; develop CSRs? skills and encourage growth.
? Manage CSR expectations and monitor delegated activities; take responsibility for Team members? activities. Make self available to CSRs.
? Effectively track and manage all open actions for self and Team members to insure issues are resolved with competitive urgency.
? Call on prospective clients to solicit new business.
? Positive growth of the Team?s collective routes, per the 2018 CRM Growth Compensation Plan.
? For a typical 5-day work week, organize a minimum of 4 in-field days with scheduled client visitations (including on routes with CSRs, with the Director of Client Relations, and independently).
? Each Friday, submit to the Director of Client Relations an upcoming two week planner in a format established by the Director of Client Relations.
? Discipline Team members.
? Provide route coverage during CSR absences.

Working hours: 7:00 AM - 5:00 PM (Various Shifts Available)

Skills:
recruiting
Hiring
Training of new employees
Sales and new business

Education:
Associate

Experience:
1-4 years

Qualifications:
Ability to motivate several teams to ensure that routes are covered and customers are serviced.


Please email resume to staceymarcotte@spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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