Lead Product Specialist

Madison, Wisconsin
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
US$ 17.00 - US$ 18.00 per hour
Ref. Number
Hennen, Grace, Spherion
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Job Description

Our east side client is looking for a Processing Specialist Lead to supervise a very eclectic group of employees in various roles. This person will also be responsible for assisting customers with advanced questions on products. This also provides leadership in continuous improvement activities for products and processes.

Working hours: 1:00 PM - 10:00 PM


  • Provide upper level customer support and service for all customers, internal and external. Primary interaction occurs with coworker as well as Client, Provider, RSD, and Sales Manager levels, on a regular basis
  • Proficiency in knowledge of dedicated product lines
  • Provide leadership in process and product management and improvement.   
  • Provide leadership in employee development and training, primarily within the department including program development and implementation and may extend to external customers
  • Ensuring processing occurs on time and is complete and accurate with appropriate status updates to management
  • Prompt problem resolution with corrective and preventative actions implemented
  • Active participation on project teams
  • Assist supervisor in departmental supervisory responsibilities as directed. Perform additional duties as requested by Supervisor and/or Management


  • Associate’s degree or equivalent experience required
  • 1-3 years’ experience working in professional office environment,
  • Experience in an employee benefits administration capacity preferred
  • Ability to identify alternate solutions to challenges, proactive, before the challenge is widespread, positively reactive as they arise
  • Fast alphanumeric data entry speed
  • Skilled at analytic thinking and data analysis
  • Ability to multi-task, manage time effectively and great attention to detail and accuracy
  • Knowledge in auditing, monitor and tracking quality levels and make continuous improvements
  • Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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