Level 1 VoIP Technician

Englishtown, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 20.00 - US$ 25.00 per hour
Ref. Number
Lubischer, Gabrielle, Spherion
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Job Description

A professional, cutting-edge VoIP Company, located in the Manalapan area is seeking a self-starting, driven candidate to join their team as a Level 1 Technician. This company's goal is to provide Superior Business Telephony Solutions to small and mid-sized businesses, with consistently reliable technology and genuinely caring customer service. This is a full time position with a 40 hour work week. As a Level 1 Technician, you are responsible for being the first point of contact for any IT related issues. Internally, this is a pleasant and positive work environment that is offering a temp to perm position.

Serve as initial escalation point for technical support issues (Tier 1)
Troubleshoot and report VoIP performance issues
Responsible for resolving customer requests/issues in a timely manner
Responsible for reviewing, analyzing and evaluating possible trends with regard to common system failures or outages
Able to work under pressure in a fast paced environment
Configures PBX, call flows, user profiles and call management features
Responsible for maintaining familiarity with products and services

Working hours: 8:00 AM - 5:00 PM

Ability to work independently as well as in a team environment
Ability to prioritize/determine urgency for issues and work with limited to no supervision in a fast-paced environment.
Excellent written and oral communication skills


1-4 years

Two or more years of experience in VoIP support role.
Familiarity with cloud based technology
Passion for the IT world

Ensure the highest levels of customer satisfaction
Address, troubleshoot and report any issues regarding to product/services

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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