Licensed Health Insurance Agent in Killeen, TX

Killeen, Texas
Health & Social Care, Practitioner & Technician
Job Type
US$ 12.00 - US$ 12.50 per hour, $12.00 - 12.50 per hour + none
Ref. Number
Kemery,Jennifer, Spherion
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Job Description

? Assisting potential new members and existing members of a major health insurance provider with Medicare Part C plans, Medicare Part D plans, Medicare Supplement Plans, and ACA compliant plans.
? Capturing caller information and sending out pre-enrollment packets or scheduling meetings
? Assist potential new members in selecting the health insurance plan that best meets their needs and completing applications
? Working with the Federal Marketplace to assist members with enrollment questions and issues
? Assist existing members in selecting the health insurance plan that best meets their needs for the upcoming year by explaining plan changes and alternative plans
? Explaining plan benefits, including verification of provider status and coverage of medications
? Reviews submitted claims and determine if charges were considered correctly under the subscriber?s benefit plan. If so, explain to the subscriber how the determination was reached. If not, determine what further action needs to be taken.
? Review subscriber?s Evidence of Coverage and on-line resources to determine how charges will be considered in accordance with their plan. Provides detailed benefit information if procedure / diagnosis code available, general information if not.
? Assist members with locating in-network providers, pharmacies, and facilities.
? Assist members with premium questions and acceptance of

Working hours: 8am-8pm and weekends

Required Qualifications
?-Must have availability 8am-6pm, Monday ? Friday.
?-Must be in good attendance standing
?-Good written and verbal communication skills
?-Strong customer service skills
?-Ability to multitask and use multiple complex systems on multiple platforms
?-Ability to look at complex issues and identify the problem using multiple systems
?-Ability to remain calm under pressure and handle upset callers
?-Active listening skills and ability to ask clarifying questions to gain understanding
?-Problem solving skills
?-Ability to adapt to changing situations
?-Must demonstrate patience and compassion toward callers
?-Ability to take constructive criticism and have a willingness to change
?-Basic math skills (add, subtract, multiply, percentages)

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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