Loan Services Representative

Kalispell, Montana
Banking (Business and Financial Operations Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 20.00 per hour
Ref. Number
Nikki Demars, Spherion
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Job Description

Receive phone calls and assist members with a wide variety of concerns and questions regarding general loan information including but not limited to payments, rates, and product options. Work with all levels of Employees, Loan Officers, and Senior Management to ensure policies and procedures are met while maintaining quality, efficient, working relationships.

-Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit card issues, general loan questions, payment application/calculation questions, loan product options and rates (for modifications), etc.
-Receive and properly apply loan payments received via mail or in the Branch.
-Prepare loan modifications based on member request for consumer and mortgage loans following procedures and policy and coordinate member signing of said documents.
-Research, resolve, and respond to member disputes, including loan recast requests. Write correspondence to loan members as needed.
-Communicate effectively with all lending staff to identify needs and evaluate alternative solutions and strategies.
-Make action recommendations to Commercial Loan Servicing Manager or Credit Admin
-Manager as appropriate and assist with special projects as needed.

Working hours: 8:00 AM - 5:00 PM

-Ability to communicate effectively verbally, in writing, and over the phone, with Members, Manager, President / CEO, Members, Volunteers, Co-workers, and Senior Management Team.
-Strong analytical and organizational skills.
-Ability to follow oral and written instructions.
-Ability to manage time and resources.
-Ability and willingness to work with a variety of office equipment and software systems.


1-4 years

-Associates or Bachelor?s degree in accounting, finance or banking preferred
-1-2 years professional experience in loan operations or lending environment preferred
--NMLS number or ability to obtain one required.
-Must be able to pass a background and credit check

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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